SHIPPING GLOBALLY. ONE PURCHASE = 1 TREE PLANTED AND CARBON-OFFSET SHIPPING

FAQ

How do time-limited releases work?

Limited edition releases will be pre-announced via our mailing list and made available for purchase during a 7 day period.

When will I receive my item?

For limited edition releases please allow an estimated 4-6 weeks for delivery.

Other items usually ship within a week.

Delivery times will vary depending on your location and chosen shipping method. You’ll get an email from us when your order ships, with tracking information.

We try our best to keep shipping rates fair

Shipping rates are calculated at checkout time based on your address and chosen shipping method. We mark the quoted rates up slightly in order to cover some of our packaging costs – we use high-quality, recyclable packing materials to protect your items (and the Earth!).

If you are shipping internationally, be prepared for extra fees and delays

Our international shipping charges do not include the destination country’s duty, tax or customs fees. If applicable, these will be assessed upon delivery. We cannot and will not falsely report on an item’s value to help you avoid these fees.

Estimated delivery times are not guarantees and items will sometimes get tied up in customs for weeks.

Please contact us immediately about lost or damaged items

Keep all original packing materials as they may be needed for insurance investigation purposes. Contact us to let us know about any damage ASAP. If possible, include pictures. We’ll be in touch with next steps.

Returns

If you’re not completely satisfied, call or email us to arrange a return within 30 days.

Customer Privacy

Information you provide to The Store through the ordering process will only be used to keep you up-to-date with your order’s progress and to contact you if there are any issues.

Subscribers to The Store mailing list will only receive our newsletter and store-related announcements, and may unsubscribe at any time.

We’ll never, ever, ever sell or otherwise give out information to a third party.